global outsourcing

The word I read was about globalization outsourcing. The article spoke in short about the benefits of outsourcing e realwhereseas. The company that article cogitate on, Shutterfly, has their service outsourced to representatives in India. However, Shutterfly is not the only company to sling their operations or call centers overseas. Julekha Dash, author of the article, also reviewed early(a) businesses that harbour decided to send their operations overseas. Some of the points he discussed were the damages associated with overseas delivery of service. In the past companies much shied away from these low wage countries due to transport costs. In recent years, technology has improved and transport costs have come down. Many companies have turned to voice over IP technology. This form of transport provides an economic efficiency. The article briefly addresses issues that companies have faced when moving operations overseas. One very important issue is the strangeness that foreign workers would have with their customers. In the end, the economic savings outweigh technological costs and unfamiliarity of customer cultures.
The article was very brief but I am fitting to relate it to my current work environment. I work for a company that provides call center services for large telephone and telecommunication companies.



We provide directory assistance listings that are branded with the companys name that outsource us. Our gross is generated per call. In order for our business to grow and remain vendible in the DA market, we must also remain cost competitive. One of our largest selling tools is that we are the lost cost provider. In recent years we shut down operations in four of our Phoenix area call centers. These call centers were replaced with a large call center in British Columbia. We were able to gain access to T-3 technology that would allow us to travel plan calls to our British Columbia location at an inexpensive rate. The unemployment direct in the community we targeted was very...If you want to get a adequate essay, order it on our website: Orderessay



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