Customer Complaints Procedures

Minutes preparation for Light It Up Electrical Suppliers meeting

role of Meeting: 

Implementation of Over the Phone Customer illness Procedure

Meeting was held at Light It Up Electrical Suppliers charge office.

Present:

K. Dahal, Office Manager
S. Some, HR Manager
K. Massi, Head of Marketing
D. Lowe, assistance to the inspect Center Manager
A. Nole, Independent Consultant for Customer Service anxiety Pty. Ltd.
F. Swatch, Legal Department

On the opening statements it was agreed that every   beau monde needs to have a policy and system in place for receiving, handling, redressing, and recording node complaints. This force out be indispensable not only for maintaining good customer relations barely also in case of legal issues over warranty, integrated responsibility, or customer treatment.

A. Nole, pointed out that it is important to record and get over customer issues. What gets measured gets done and good recording can help the company spot patterns and trends to improve quality of merchandise or overhaul as well as astir(p) customer relations.

F.



Swatch from legal remarked: 
Customer Complaints Should Be Taken Seriously
If in that respect is a difficulty with the resolution process (such as a customer who moves to legal confrontation or launches a give out Business Bureau complaint), good documentation will be important.

S. Some, discussed the idea of an automated online assistant. 
A program that uses artificial password to provide customer service or other assistant over the phone.
Such an assistant may basi confabulatey incorporate of a dialog system, and have the ability to provide customer service during 24 hours a day and 7 long time a week.
It must be complement to customer service by humans.
He mentioned one report that estimated that an automated online assistant produced a 30% decrease in the work-load for a human-provided call centre.

At meeting ends was agreed by the present to:

1) permit accessibility for customers with concerns. 

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